9777bet Privacy Policy
A complete explanation of how your personal information is collected, why it is used, and how it is kept safe.
Welcome to 9777bet. This Privacy Policy ("Policy") clearly explains our responsibilities and practices regarding your personal information. When you use our website, create an account, or use any of our services, the terms of this Policy apply to you. We treat the security of your information as our top priority and never share it unnecessarily with third parties.
By using any of 9777bet's services, you are considered to have accepted the terms set out in this Policy. Reading our Terms and Conditions will give you a fuller picture of the rules for using the site. For any significant changes, we will update the date on this page.
1 Purpose and Scope of Data Collection
9777bet collects certain personal information to run its services smoothly and ensure a safe experience for users. We collect only the information that is genuinely necessary to provide our services. We never collect unnecessary or excessive data.
1.1 Registration and Account Information
When you create a new account at 9777bet, we collect the following information:
- Full name (in Bengali or English)
- Date of birth — for age verification (21+)
- Email address and mobile number
- User-created password (stored in encrypted form)
- Preferred language and currency (Bangladeshi Taka)
1.2 Identity Verification Information
Details from documents such as a National ID card or passport are collected only when required for account verification or specific financial transactions. This type of information is stored using industry-standard security methods and is accessible only to a limited number of staff.
1.3 Financial Transaction Information
During deposits and withdrawals, we record the transaction date, amount, and the payment method used (bKash, Nagad, or Rocket). Full payment credentials are not stored directly in our system — they remain within the payment provider's own secure environment.
1.4 Technical and Automated Information
When you use our platform, certain information may be collected automatically, such as:
- IP address and device type
- Browser name and version
- Page visit duration and navigation patterns
- Cookies and session identifiers (see details below)
2 How Information Is Used
9777bet uses collected information for specific and legitimate purposes. No information is used beyond the purpose for which it was originally collected. The main purposes of our data use are explained below.
Account Management and Verification
We use your registration information to handle basic tasks such as account activation, login verification, and password recovery. This information is also used to confirm age verification (21+).
Fraud Prevention and Security
Technical data is analysed to detect unusual transactions, attempts to create multiple accounts, or suspicious activity. This is essential to protect the interests of all users.
Customer Support
When you contact our 24/7 live chat or email support, our team uses your account information to provide fast and effective assistance.
2.1 Marketing Communications
We send bonus offers or promotional messages only when you have given clear consent. You can withdraw this consent at any time from your account settings.
2.2 Service Improvement
We analyse aggregated and anonymised user data to continuously improve our platform, game range, and payment process. No individual is identified in this analysis.
3 Sharing Information and Third Parties
9777bet does not sell or rent your personal information for any commercial purpose. However, for specific operational reasons, limited information may need to be shared with trusted third parties.
3.1 Payment Providers
The necessary financial information is shared with bKash, Nagad, and Rocket to process transactions through their services. This information is used only for the specific transaction concerned.
3.2 Technology Partners
Trusted software companies that assist with site security, service quality monitoring, and technical infrastructure management may have access to limited information needed for their work. These companies are contractually bound to maintain confidentiality.
3.3 Legal Obligations
We have a legal duty to provide information to authorities when required under applicable Bangladeshi law or court order. In such situations, we provide only the minimum information that is mandatory.
4 Data Protection and Security
We keep your information secure using industry-leading technical and administrative measures. SSL encryption ensures that all data exchanged between your browser and our servers remains encrypted.
4.1 Technical Safeguards
- All connections secured through SSL/TLS encryption
- Passwords stored using industry-standard hashing — not readable in plain text
- Regular security audits and vulnerability assessments
- Automatic detection and blocking of suspicious login attempts
4.2 Administrative Safeguards
- Only authorised staff can access personal information
- A complete log of data access is maintained
- All staff are privacy-trained and contractually bound
4.3 User Responsibilities
Alongside our technical safeguards, you also have certain responsibilities. Do not share your password with anyone, end your session after logging in on an unfamiliar device, and report any suspicious activity to our support team immediately.
5 Cookie Policy
9777bet uses cookies to improve your browsing experience and ensure the site functions correctly. Cookies are small text files stored on your device.
5.1 Cookies We Use
- Essential Cookies: For maintaining login sessions and managing security tokens — these cannot be disabled as the site cannot function without them.
- Functionality Cookies: To remember your language preference, game filters, and other personal settings.
- Analytics Cookies: To understand which parts of the site are used most — completely anonymously.
5.2 Cookie Controls
You can delete cookies or stop accepting new ones at any time from your browser settings. However, please note that disabling essential cookies will prevent some core features of the site from working.
6 Your Rights
9777bet believes you should have full control over your own information. Your key rights are outlined below.
Right to Access
You can request to view the information we have collected about you. Requests made through support will be responded to as quickly as possible.
Right to Correction
If any of your information is incorrect or incomplete, you can request a correction. Most information can be updated directly from your account settings.
Right to Deletion
After a set period following account closure, you can request that your personal information be deleted, unless retention is required by law.
Right to Object
You can withdraw your consent to receive marketing messages at any time. This will not affect your account or services.
To exercise any of the above rights, contact our support team. We provide assistance 24/7 in both Bengali and English. For more details about the rules of our platform, read our Responsible Gaming Guidelines, which include information on setting your own account limits and more.
7 Data Retention Period
9777bet retains your information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required to meet legal obligations.
7.1 Active Accounts
As long as your account remains active, your registration information, transaction history, and communication records will be retained.
7.2 Closed Accounts
Even after an account is closed, financial transaction records may need to be retained for a set period. After this time, the relevant information is securely deleted or anonymised.
7.3 Inactive Accounts
For accounts that have been inactive for a long period, we will reach out to you. Information from such accounts may be cleared following the appropriate process.
8 Minors and Age Verification
All services at 9777bet are strictly for individuals aged 21 or above (21+). We do not knowingly collect information from minors. If a person provides false information about their age to create an account, that account will be closed and the associated information will be deleted.
If we become aware that an account belongs to a minor, it will be closed immediately and the associated information will be securely deleted. To learn more about responsible participation in online gaming, visit our About Us page, which contains a full description of our values and commitments.
9 Policy Changes and Contact
9777bet reserves the right to update this Privacy Policy as needed. For any significant changes, we will send a notification to your registered email or mobile number and clearly state the updated date on this page.
9.1 What to Do After a Change
If you continue using the platform after receiving notice of a policy change, you are considered to have accepted the new policy. If you do not agree with the new policy, contact support to close your account.
9.2 Contact Us
If you have any questions, objections, or requests regarding this Privacy Policy, please contact our 24/7 live chat support. To contact us by email, our support address is: [email protected]
For questions about the platform's general rules, bonus terms, or account management — beyond privacy — visit our Frequently Asked Questions (FAQ) section.